Woofing Wonderful Training T's & C's
These terms and conditions apply to training services provided by Carly Archer, trading as Woofing Wonderful, of 11 Byron Close, Hitchin, SG4 0QS ("The Trainer") to the client ("The Client").
By proceeding with your booking, you hereby acknowledge that you fully comprehend and agree to the terms and conditions outlined below. You further consent to be legally bound by these terms. Please proceed only if you accept these conditions.
1. Qualifications and Services
1.1. The Trainer’s Qualifications: The Trainer, a qualified IMDT trainer, holds a level 3 qualification OCN and meets accreditation criteria in learning, motivation, and reinforcement. Additionally, the Trainer actively participates in professional development by attending numerous seminars and webinars.
1.2. Services Offered:
- 1-2-1 Dog Training Sessions: These personalized sessions cater to the specific needs and goals of the Client and their dog.
- Group Puppy Classes: Designed for puppies aged between 8 and 24 weeks, these classes focus on teaching basic obedience and socialization skills.
2. Client Responsibilities
2.1. Compliance with Trainer’s Instructions:
The Client agrees to diligently follow the Trainer’s instructions and advice during and after the training sessions. The success of the training program relies on the Client’s commitment and consistent application of the techniques taught by the Trainer.
2.2. Health and Welfare of the Dog: The Client assumes full responsibility for the health, behaviour, and welfare of their dog at all times. Any medical conditions, allergies, injuries, or behavioural issues that may impact the dog’s participation in training sessions must be promptly communicated to the Trainer.
2.3. Legal Requirements
The Client affirms that they have obtained all necessary vaccinations, treatments, licenses, and permits as mandated by law for pet ownership.
2.4. Equipment and Methods
The Client must provide suitable equipment, including a collar, harness, lead, treats, and toys, during training sessions. The Trainer strictly avoids and does not endorse any aversive or punitive methods or equipment, such as choke chains, prong collars, shock collars, spray collars, or slip leads.
3. Booking and Fees
3.1. Advance Booking and Payment: Clients must book and pay for training sessions in advance through the Trainer’s website or via bank transfer. The current fees are as follows:
- 1-2-1 Session: £35.00
- 6-Week Group Classes: £120.00
Fees are non-transferable and non-refundable, except as explicitly stated otherwise.
4. Booking and Cancellation
4.1. Notice Period for Cancellation or Rescheduling: The Client must provide a minimum of 72 hours' notice to cancel or reschedule a booking. Failure to do so will result in forfeiture of the full fee for the session. Suppose the Trainer needs to cancel or reschedule a booking due to unforeseen circumstances (such as illness, injury, or adverse weather conditions). In that case, the Trainer will offer an alternative date or provide a full refund.
5. Liability and Indemnification
5.1. Limitation of Liability: While the Trainer maintains public liability insurance and professional indemnity insurance, the Trainer is not liable for any injury, loss, or damage caused by the dogs or their Clients during or after the training sessions. The Client agrees to indemnify the Trainer against any claims arising from such incidents.
6. Dispute Resolution and Mediation
6.1. Amicable Resolution: The Trainer aims to provide high-quality services and resolve any issues amicably. If the Client is dissatisfied with the service, they should contact the Trainer within 7 days of the session.
6.2. Independent Mediation: If an amicable solution cannot be reached, the matter may be referred to an independent mediator for resolution.
7. Privacy and Data Protection
7.1 Data Protection Compliance: The Trainer respects the privacy and data of the Client and complies with the Data Protection Act 2018. Personal information is collected and used solely to provide the services offered. The Trainer does not share or sell any information to third parties without consent.
8. Promotional Materials
8.1. Photography and Videography: During training sessions, the Trainer may capture photos and videos of the dogs and their owners for promotional purposes. These materials will be used exclusively on the Trainer’s website and social media platforms (such as Facebook, Instagram, and YouTube). The Trainer will not use these materials for any other purpose without obtaining consent from the Client. Clients may opt out of this clause by notifying the Trainer in writing before the session.
9. Children’s Attendance and Supervision
9.1. Children at Training Sessions: The Client may bring their children to the training sessions, but they must supervise them at all times. The Client is solely responsible for the safety and behaviour of their children during the sessions.
9.2. Limitation of Liability: The Trainer is not liable for any injury, loss, or damage caused by the children or to the children during or after the sessions.
10. Training Methods and Equipment
10.1. Reward-Based Training: The Trainer is a reward-based trainer and strictly adheres to positive reinforcement methods. The use of aversive methods or equipment, such as choke chains, prong collars, shock collars, spray collars, or slip leads, is neither endorsed nor accepted during the training sessions.
10.2. Alternative Ethical Equipment and Methods: The Trainer provides advice on alternative ethical equipment and training methods based on positive reinforcement and scientific principles.
11. Dog Health & Welfare
11.1. Owner’s Responsibility: The Client is responsible for the health and welfare of their dog at all times. The Client must ensure that their dog is fit and healthy to participate in the training sessions.
11.2. Medical Conditions and Behavioural Issues: The Client must promptly inform the Trainer of any medical conditions, allergies, injuries, or behavioural issues that may affect their dog’s participation in the training sessions.
11.3. Vet Fees and Medical Expenses: The Trainer is not liable for any veterinary fees or medical expenses incurred by the Client or their dog as a result of the training sessions.
12. Muzzles
12.1. Use of Muzzles: The Client may use a muzzle on their dog if they deem it necessary for safety reasons. The Trainer supports the use of muzzles as a management tool and can provide guidance on positively conditioning a muzzle. However, the Trainer reserves the right to ask the Client to remove the muzzle if deemed appropriate and safe for the dog and other participants.
13. Allergies and Sensitivities
13.1. Client’s Responsibility: The Client must promptly inform the Trainer of any allergies or sensitivities that their dog may have to specific foods, treats, plants, animals, or substances.
13.2 Triggers: The Trainer will make reasonable efforts to accommodate the dog’s needs and avoid potential triggers during the training sessions. However, the Trainer cannot guarantee a completely allergen-free environment.
13.3. Liability for Allergic Reactions: The Trainer is not liable for any allergic reactions that may occur during or after the training sessions.
13.4 Consultation with a Vet: The Client should consult a veterinarian regarding their dog’s allergies and carry any necessary medication in case of an emergency.
14. Acknowledgement and Agreement:
14.1 By proceeding with your booking, you hereby acknowledge that you fully comprehend and agree to the terms and conditions outlined above. You further consent to be legally bound by these terms. Please proceed only if you accept these conditions.
.
Woofing Wonderful Boarding & Daycare T's & C's
These terms and conditions apply to boarding and daycare services provided by Carly Archer, trading as Woofing Wonderful, of 11 Byron Close, Hitchin, SG4 0QS ("The Service Provider") to the client ("The Owner").
By proceeding with your booking, you hereby acknowledge that you fully comprehend and agree to the terms and conditions outlined below. You further consent to be legally bound by these terms. Please proceed only if you accept these conditions.
1.Service Provider’s Obligations:
1.1. The Service Provider shall perform the Services with attentiveness, reliability, care, skill and diligence. They shall consider the Policies & Procedures and any relevant information outlined in the Booking Form.
1.2. The Service Provider will follow all reasonable instructions provided by the Client, as long as these instructions align with the specified Services detailed in the Policies and Procedures.
1.3. The Service Provider is responsible for compliance with all applicable statutes, regulations, bye-laws, standards, codes of conduct, and other relevant rules related to service provision.
2. Client’s Obligations:
2.1. The Client shall make reasonable efforts to provide pertinent information necessary for the Service Provider to deliver the Services.
2.2. The Client grants authorization for the Service Provider to carry out the Services.
2.3. The Client confirms that the information provided to the Service Provider is accurate to the best of their knowledge and belief.
2.4. The Client affirms that they have obtained all required vaccinations, treatments, licenses, and permits mandated by law for pet ownership.
2.5. The Client may issue reasonable instructions to the Service Provider, ensuring compatibility with the specified Services in the Policies and Procedures.
2.6. The Client assumes responsibility for all medical expenses and damages resulting from pet-related injuries to the Service Provider.
2.7. The Client agrees to fully indemnify the Service Provider for costs and damages arising from any claims related to injury or death caused by the Client’s pet.
3. Emergency Veterinary Care:
3.1. The Client authorizes the Service Provider to arrange for any necessary emergency veterinary care during the provision of Services.
3.2. The Service Provider will make all reasonable efforts to obtain the Client’s consent before seeking emergency care.
3.4. The Client agrees to reimburse the Service Provider for any additional fees and expenses incurred in providing emergency care. Additionally, the Client will cover the cost of any extra visits required to ensure the pet’s safety or monitor its recovery from illness or injury.
3.5. Whenever possible, the Service Provider will use the pet’s regular Veterinary Surgeon. However, if the pet’s usual veterinarian is unavailable, the Client authorizes the Service Provider to appoint an alternative Veterinary Surgeon for necessary treatment or surgery.
4. Access to Client's Location:
4.1. The Client shall ensure that the Service Provider has access to their home or other specified location at mutually agreed-upon times.
4.2. Any delay in service provision resulting from the Client’s failure to comply with their obligations shall not be the responsibility or fault of the Service Provider.
5. Fees and Payment:
5.1. The Service Provider will charge the Client the quoted Fees as specified in the Booking Form.
5.2. The Client agrees to promptly pay the Fees when they fall due.
5.3. Additionally, the Client will reimburse the Service Provider for any emergency care fees and other documented expenses (e.g., unexpected visits, transportation, housing, food, or supplies).
5.4. If the Client fails to make a payment by the due date, the Service Provider reserves the right, without prejudice to other rights or remedies, to charge daily interest at an annual rate of 8% on the outstanding sum.
5.5. If any payment remains unpaid for 7 days after its due date, the Service Provider will be relieved of their contractual obligations under this Agreement until payment is received.
5.6. If the Client cancels Services:
- Less than 72 hours before the scheduled service: 100% of the fees will remain deductible.
- Between 72 hours and 14 days before the scheduled service: 50% of the fees will remain deductible.
- Not less than 14 days before the scheduled service: Non-refundable deposit (as specified in the Booking Form).
5.7. In the event of the Service Provider being unable to provide the Services:
- Arrange alternative services or providers of equivalent value and quality.
- Refund any monies paid for the Services.
- Provide 24 hours’ notice (or as soon as reasonably possible in emergencies).
6. Early Termination:
6.1. This Agreement may be terminated by:
6.1.1. Either Party serving not less than 28 days written notice on the other Party.
6.1.2. The Service Provider, by written notice to the Client with immediate effect, if any outstanding Fees or charges owed by the Client remain unpaid for 28 days.
6.2. Upon termination of this Agreement, the Client shall pay the Service Provider for all fees, expenses, and charges incurred up to the date of termination.
7. Insurance:
7.1. The Service Provider shall maintain suitable and valid insurance at all times, including Public Liability Insurance relevant to the services provided for the Client.
7.2. The Parties agree that it is the Client’s responsibility to ensure adequate insurance coverage for the property, its contents, and pets throughout the Agreement’s duration.
8. Indemnity and Liability:
8.1. The Service Provider shall not be liable for any loss or damage suffered by the Client due to the Client’s failure to follow instructions provided by the Service Provider.
8.2. The Client accepts full liability and responsibility for any events arising from their pet’s behaviour or characteristics.
8.3. The Client will indemnify the Service Provider against any damage or injury caused by the pet, including veterinary, medical, and legal fees.
8.4. The Service Provider is not responsible for damage caused to the Client’s property or possessions (or others’) during the pet’s care period. The Client agrees to indemnify the Service Provider against any related claims.
8.5. The Service Provider assumes no responsibility or liability for the security of the Client’s property or premises.
9. Liability and Care for Pets:
9.1. The Service Provider shall not be liable for injury, loss, death, or any legal actions (whether civil or criminal), fines, or penalties imposed on pets or their responsible guardians who gain unsupervised access to the outdoors or other enclosed spaces. This exclusion applies if the Service Provider has exercised reasonable care during the pet’s immediate care or service provision. It encompasses incidents such as pets escaping from designated areas unexpectedly or unexpected bolting.
9.2. While the Service Provider strives to ensure the pet’s safety and well-being during the Client’s absence, they cannot be held liable for any loss, illness, or injury sustained by the pet while in their care. The Service Provider’s liability extends to pet death only if negligence can be proven.
9.3. The Client remains responsible for all veterinary bills incurred during the pet’s care, regardless of how they arise.
10. Handling Aggressive or Unsocial Animals:
10.1. If a pet becomes aggressive or dangerous, the Service Provider will take necessary action in the best interest of the animal, other animals, or people encountered. This may include:
- Refusing to offer Services and immediate termination of this Agreement.
- Seeking assistance from a Vet, the R.S.P.C.A., or the police.
- Placing the pet in a boarding kennel.
10.2. Any fees and costs incurred due to actions under Clause 10.1 will be directly chargeable to and recoverable from the Client.
10.3. Limitation of Liability: The Service Provider shall not be liable to the Client for any claims arising from the situations described above.
11. Force Majeure:
11.1. Neither party shall be liable for damages or have the right to terminate this Agreement due to any delay or default in performing obligations caused by conditions beyond their control. Such conditions include, but are not limited to, acts of God, war, strikes, fires, floods, governmental restrictions, or power failures.
11.2. The Affected Party shall promptly notify the other Party of any Event of Force Majeure upon foreseeing or becoming aware of it.
12. Assignment:
12.1. The Service Provider may fulfil its obligations through any other member of its group or suitably qualified sub-contractors. Any actions or omissions by such members or sub-contractors shall be deemed as those of the Service Provider for this Agreement.
13. Data Protection:
13.1. The Service Provider shall not disclose sensitive or private data about pet owners to third parties (except information necessary for carers to perform their duties). All information related to clients, their property, and pets will be stored in compliance with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR).
14. Entire Agreement:
14.1. This Agreement, along with the Policy & Procedures document, Booking Form/Veterinary Release Form, and Pet Owner Consent Form, constitutes the sole and entire agreement between the Parties. It supersedes all prior agreements, representations, and understandings—whether written or verbal. Any alterations to this Agreement must be in writing and signed by both Parties.
15. Notices:
15.1. Any notice required under this Agreement shall be in writing and served by hand, post, or electronic mail.
15.2. Notices shall be deemed served as follows:
- Upon delivery (when delivered by hand).
- Upon acceptance of delivery by signed receipt (when delivered using a ‘signed for upon delivery’ postal service or courier).
- Immediately following transmission (if by electronic mail, provided the sender does not receive a non-delivery message).
16. Governing Law and Jurisdiction:
16.1. This Agreement’s formation and any contractual disputes, claims, or interpretation shall be construed and governed by the courts of England & Wales. The Parties agree to the exclusive jurisdiction of the courts of England and Wales.
16.2. Any delay in enforcing contractual or legal rights shall not prejudice the right of any injured party to enforce its rights at a later date or for a later breach. Such actions must comply with the Civil Procedure Rules regarding the Statute of Limitations.
17. Acknowledgment and Agreement:
17.1 By proceeding with your booking, you hereby acknowledge that you fully comprehend and agree to the terms and conditions outlined above. You further consent to be legally bound by these terms. Please proceed only if you accept these conditions.
