Woofing Wonderful Training T's & C's
These terms and conditions apply to training services provided by Carly Sparkes, trading as Woofing Wonderful ("The Trainer") to the client ("The Client").
By proceeding with your booking, you hereby acknowledge that you fully comprehend and agree to the terms and conditions outlined below. You further consent to be legally bound by these terms. Please proceed only if you accept these conditions.
1. Qualifications and Services
1.1. The Trainer’s Qualifications: The Trainer, a qualified IMDT trainer, holds a level 3 qualification OCN and meets accreditation criteria in learning, motivation, and reinforcement. Additionally, the Trainer actively participates in professional development by attending numerous seminars and webinars.
1.2. Services Offered:
- 1-2-1 Dog Training Sessions: These personalised sessions cater to the specific needs and goals of the Client and their dog.
- Group Puppy Classes: Designed for puppies aged between 8 and 24 weeks, these classes focus on teaching basic obedience and socialisation skills.
2. Client Responsibilities
2.1. Compliance with Trainer’s Instructions:
The Client agrees to diligently follow the Trainer’s instructions and advice during and after the training sessions. The success of the training program relies on the Client’s commitment and consistent application of the techniques taught by the Trainer.
2.2. Health and Welfare of the Dog: The Client assumes full responsibility for the health, behaviour, and welfare of their dog at all times. Any medical conditions, allergies, injuries, or behavioural issues that may impact the dog’s participation in training sessions must be promptly communicated to the Trainer.
2.3. Legal Requirements
The Client affirms that they have obtained all necessary vaccinations, treatments, licenses, and permits as mandated by law for pet ownership.
2.4. Equipment and Methods
The Client must provide suitable equipment, including a collar, harness, lead, treats, and toys, during training sessions. The Trainer strictly avoids and does not endorse any aversive or punitive methods or equipment, such as choke chains, prong collars, shock collars, spray collars, or slip leads.
3. Booking and Fees
3.1. Advance Booking and Payment: Clients must book and pay for training sessions in advance through the Trainer’s website or via bank transfer. The current fees are as follows:
- 1-2-1 Session: £35.00
- 6-Week Group Classes: £120.00
Fees are non-transferable and non-refundable, except as explicitly stated otherwise.
4. Booking and Cancellation
4.1. Notice Period for Cancellation or Rescheduling: The Client must provide a minimum of 72 hours' notice to cancel or reschedule a booking. Failure to do so will result in forfeiture of the full fee for the session. Suppose the Trainer needs to cancel or reschedule a booking due to unforeseen circumstances (such as illness, injury, or adverse weather conditions). In that case, the Trainer will offer an alternative date or provide a full refund.
5. Liability and Indemnification
5.1. Limitation of Liability: While the Trainer maintains public liability insurance and professional indemnity insurance, the Trainer is not liable for any injury, loss, or damage caused by the dogs or their Clients during or after the training sessions. The Client agrees to indemnify the Trainer against any claims arising from such incidents.
6. Dispute Resolution and Mediation
6.1. Amicable Resolution: The Trainer aims to provide high-quality services and resolve any issues amicably. If the Client is dissatisfied with the service, they should contact the Trainer within 7 days of the session.
6.2. Independent Mediation: If an amicable solution cannot be reached, the matter may be referred to an independent mediator for resolution.
7. Privacy and Data Protection
7.1 Data Protection Compliance: The Trainer respects the privacy and data of the Client and complies with the Data Protection Act 2018. Personal information is collected and used solely to provide the services offered. The Trainer does not share or sell any information to third parties without consent.
8. Promotional Materials
8.1. Photography and Videography: During training sessions, the Trainer may capture photos and videos of the dogs and their owners for promotional purposes. These materials will be used exclusively on the Trainer’s website and social media platforms (such as Facebook, Instagram, and YouTube). The Trainer will not use these materials for any other purpose without obtaining consent from the Client. Clients may opt out of this clause by notifying the Trainer in writing before the session.
9. Children’s Attendance and Supervision
9.1. Children at Training Sessions: The Client may bring their children to the training sessions, but they must supervise them at all times. The Client is solely responsible for the safety and behaviour of their children during the sessions.
9.2. Limitation of Liability: The Trainer is not liable for any injury, loss, or damage caused by the children or to the children during or after the sessions.
10. Training Methods and Equipment
10.1. Reward-Based Training: The Trainer is a reward-based trainer and strictly adheres to positive reinforcement methods. The use of aversive methods or equipment, such as choke chains, prong collars, shock collars, spray collars, or slip leads, is neither endorsed nor accepted during the training sessions.
10.2. Alternative Ethical Equipment and Methods: The Trainer provides advice on alternative ethical equipment and training methods based on positive reinforcement and scientific principles.
11. Dog Health & Welfare
11.1. Owner’s Responsibility: The Client is responsible for the health and welfare of their dog at all times. The Client must ensure that their dog is fit and healthy to participate in the training sessions.
11.2. Medical Conditions and Behavioural Issues: The Client must promptly inform the Trainer of any medical conditions, allergies, injuries, or behavioural issues that may affect their dog’s participation in the training sessions.
11.3. Vet Fees and Medical Expenses: The Trainer is not liable for any veterinary fees or medical expenses incurred by the Client or their dog as a result of the training sessions.
12. Muzzles
12.1. Use of Muzzles: The Client may use a muzzle on their dog if they deem it necessary for safety reasons. The Trainer supports the use of muzzles as a management tool and can provide guidance on positively conditioning a muzzle. However, the Trainer reserves the right to ask the Client to remove the muzzle if deemed appropriate and safe for the dog and other participants.
13. Allergies and Sensitivities
13.1. Client’s Responsibility: The Client must promptly inform the Trainer of any allergies or sensitivities that their dog may have to specific foods, treats, plants, animals, or substances.
13.2 Triggers: The Trainer will make reasonable efforts to accommodate the dog’s needs and avoid potential triggers during the training sessions. However, the Trainer cannot guarantee a completely allergen-free environment.
13.3. Liability for Allergic Reactions: The Trainer is not liable for any allergic reactions that may occur during or after the training sessions.
13.4 Consultation with a Vet: The Client should consult a veterinarian regarding their dog’s allergies and carry any necessary medication in case of an emergency.
14. Acknowledgement and Agreement:
14.1 By proceeding with your booking, you hereby acknowledge that you fully comprehend and agree to the terms and conditions outlined above. You further consent to be legally bound by these terms. Please proceed only if you accept these conditions.
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